Terms of Service

The service

DeTranslator processes audio and video recordings and produces a version containing only the language you select, removing the spoken translations in other languages. The recording can be a file you upload, a YouTube link you give us, or a video from your YouTube channel that you order on a page we made for you. You see the price before you pay anything.

Prices and payment

Prices are in US dollars. We are not registered for VAT. The price comes from the length of the recording, with a minimum per recording, and it is the same for every customer who pays per recording. Your first whole video is half price, once per customer. On a sample page or for a file on your account, you can add up to 3 extra versions of a recording, each keeping another language, at half the usual price of that recording each. On an account that has, or has paid for, a monthly plan, there is no first-video half. While an account's plan is active, new quotes have no extra versions.

Card, for a file you upload or link on your account: a hold is placed on your card when you confirm, and it is captured only after your file has been processed successfully, never above the quoted price. If processing fails, the hold is released and you pay nothing.

Card, for a video on a sample page or for other recordings from your channel, also when ordered from their quote: your card is charged when you order. If we cannot process a recording, we refund its price in full, without you asking. If we cannot make an extra version you ordered, we refund the price of that version.

Invoice before the work: Stripe emails an invoice to the person who pays, and the work starts when it is paid. If we then cannot process a recording or make an extra version, we refund its price. An invoice that is not paid in time can be canceled, and nothing is then owed.

An invoice can be paid by card or by bank transfer. A bank transfer is refunded to a bank account: Stripe asks the payer for its details.

Pay after delivery: public bodies and schools, and customers who have paid us before, may be able to pay after delivery, within limits we set. The work starts at once. We send the invoice when the work is done, due in 30 days. Only what we delivered is on the invoice.

Monthly plans, billed monthly or yearly: Stripe emails an invoice, and the plan starts when it is paid. Plan hours are used only when a file is processed successfully. Unused hours move to the next month only. Hours beyond your plan are billed at your plan's rate on a separate invoice, and only if the file is processed successfully. In one month, these extra hours are no more than your plan's own hours, and they are not available while an invoice for extra hours is unpaid after its due date. Beyond that, a file you upload or link is at the pay as you go price, and other recordings from your channel cannot be ordered on the plan. If a renewal is not paid by the end of the paid time, plan hours stop. If you pay it later, a new paid time starts on the day you pay, with that month's hours only: unused hours from before do not move to it. If it is still unpaid 30 days after the paid time ended, the plan ends. You can cancel at any time: there are no more renewals, and hours you already paid for stay usable until that paid time ends.

Accuracy

Speech processing is probabilistic. We aim to retain essentially all speech in your selected language and remove other languages; brief fragments of other languages can remain where speakers overlap, and an automated quality measurement is recorded for every job. If a result has a fault on our side (words cut, the interpreter left in, a broken file), write to support@detranslator.com within 14 days. We fix it or refund you. Such brief fragments are not a fault. The 14 days start when the result is delivered. A refund gives back what the result cost you, in money or in plan hours; if you have not paid for it yet, you do not pay for it.

Your content

You must hold the rights to the recordings you upload. Uploads and results are stored for a limited period (see the Privacy Policy) and then deleted. We never use your recordings for anything except processing your job.

If you give us a YouTube link instead of a file, you confirm that the video is your organization's or that you have permission to have it processed. We download it from YouTube only to process your job.

Acceptable use

No uploading of content that is unlawful or that you lack the rights to process. We may refuse service and cancel jobs that violate these terms.

Liability

The service is provided as-is; our total liability for any claim is limited to the amount you paid for the affected job.

Contact

DeTranslator, support@detranslator.com