Privacy Policy

Who we are

DeTranslator is run by Aaron Pina, a sole trader in Ireland (business name Detranslator, CRO 792846). He decides how the personal data described here is used, which makes him its controller under the GDPR.

Detranslator Unit #67, S23, The Pottery Rd, Bakers Point, Dun Laoghaire, Dublin A96WD26, Ireland. privacy@detranslator.com

What we store about customers

Your account email and password hash; the recordings you upload and the processed results; job metadata (duration, price, processing metrics); payment references; and, if you signed up from a link in one of our emails or accepted an invitation we sent, the address that email went to. Card numbers never touch our servers; payments are handled by Stripe. You need to give an email address to create an account, because without it we cannot provide the service or send you your results; everything else you give us is optional.

If you give us a YouTube link instead of a file, we download that video from YouTube to process it. With your job we keep the video's YouTube ID, its length and the time you confirmed that you may have it processed. The downloaded copy is deleted like an upload.

If you order the processing of a whole video from a sample page, or pay by invoice for a file on its own page, we store the payer's email address, the name on the invoice if one was given, the purchase order number, billing address and tax ID if they were given, and the payment and invoice references; Stripe keeps the payment and invoice records. We use customer data to provide the service you ordered and to keep the accounts the law requires (GDPR Article 6(1)(b) and (c)).

If you tick "Email me offers about my recordings" when you sign up, we may email you offers about your recordings, for example a lower price for your first whole video after your free preview. We send them only with your consent (GDPR Article 6(1)(a)). You can withdraw it at any time with the link in each email or by writing to privacy@detranslator.com.

If you try the free preview and do not order the whole file, we may send you one email a few days later to ask what stopped you. It offers nothing, and you do not need to answer. We send it in our legitimate interest in improving the service (GDPR Article 6(1)(f)). It has a link to stop our emails, and you can object at any time as described below.

If you answer that question on the page it links to, we keep your answer and its time with your account, to learn what stops people, and the browser type for 90 days. If you choose "Something else" there and add a few words, we keep those words for 90 days after the answer and then delete them. We read them, also with the help of Anthropic's AI services, to learn what stops people.

How your recordings are processed

Transcription is performed by our processing partner AssemblyAI: your audio is transmitted to them for that purpose and is subject to their data-processing terms. AssemblyAI deletes the audio within two days and the transcripts within four days. GPU processing runs on Modal; files are stored with Cloudflare R2; emails are sent via Resend.

Retention

Uploaded files are automatically deleted 30 days after upload, and processed results are automatically deleted 30 days after the job completes. Job metadata (without media) and payment records are kept for six years, as Irish tax law requires. You can request deletion of your account and all other associated data at any time.

Our hosting keeps the website's request logs (IP address, browser type and the page asked for) for 30 days, for security and to find faults.

Organizations we contact

We look for organizations, such as churches, temples and cultural or community groups, whose public recordings alternate between two languages, because our service can remove the interpreted language from such recordings. For each organization we store its name and country, public information about its YouTube channel and videos, the contact address it publishes on its website, its YouTube channel or its podcast feed, and notes about which languages we heard.

To hear which languages a recording uses, we analyze two short excerpts, about two and a half minutes each, of one public video. The audio is deleted as soon as the check is done; we keep only which languages were heard. The excerpts are transcribed on our own processing servers at Modal or, for some languages, by AssemblyAI, which deletes the audio within two days and its transcripts within four days.

AI services from Anthropic help us decide whether an organization fits, which country it is in and which of its published addresses to write to, and they choose, from the organization's public information, the words our emails use for the kind of organization and what it records, for example churches and services. We keep those words for 30 days. These decisions only decide whether and where we send an email and how it names the organization; they have no legal or similar effect on anyone.

For an organization in a country whose law lets us write only to registered companies and associations, we also look up the registration number shown on its website or its YouTube channel in that country's public company register. We keep the number, what the register says about it, the page where we found it and short quotes from the organization's website that show the registered entry is the organization itself. AI services from Anthropic help us decide this. We delete this information 13 months after the check if we never wrote to the organization, and in any case 24 months after the check.

For an organization in Canada, we start contact only at an address it publishes on its own website. Just before our first email, we read that page again. As the record that the organization published the address, which Canada's anti-spam law asks us to keep, we store a copy of the page, its web address, the time of the check, the email address and a short quote around it. The page can name people the organization lists on it. We delete this record 13 months after the check if we never wrote to the organization, and in any case 24 months after the check, backup copies included.

We send each organization a small number of emails (or, where it publishes only a contact form, a message through that form), and every first message and follow-up says how to stop them and links to this page. We store the messages we send and the replies we receive. Replies are sorted with the help of an AI service, and some are answered automatically, either with a fixed message or with an answer written by an AI service; the founder reads every reply written by a person. When you arrive on our website through a link in one of our emails, we record the address we wrote to, the time, the page and your browser type, to learn whether our emails are useful; nothing about it is stored in your browser. Our emails contain no tracking pixels.

Our lawful basis is our legitimate interest in offering our service to organizations for which it is relevant (GDPR Article 6(1)(f)). We weighed that interest against yours, and you can ask us for that assessment.

Your right to object

You can object at any time to our use of your data to contact you. Reply to any of our emails, use the unsubscribe link in it, or write to privacy@detranslator.com, and we stop at once. You can also object to the other uses we base on our legitimate interest; we then stop them unless we have compelling legitimate grounds or need the data for a legal claim.

We keep these records, including the page views and link arrivals described here, while they are relevant, and no longer than 24 months after our last contact with the organization. If you ask us to stop, we keep your address on our list of addresses not to contact for as long as we contact organizations, so that we never write to you again.

Samples made from public videos

For some organizations we make a 4-minute sample from one of their public videos, with the interpreted language removed, and send its private link to the organization. The people who speak in that part of the recording appear in the sample. We do not publish samples: only people with the link can see them, and they are not listed or indexed.

A sample is deleted 14 days after we first email its link to the organization (or 14 days after it is made, if we never send it), or at once when someone presses "Delete now" on its page. If the organization orders the whole video before its sample is deleted, the sample is kept until the result can no longer be downloaded. After deletion we keep a short record of which video it was, when it was made and to whom we sent it, so that we do not make it again. The page counts a view when its own script runs or a video starts, with the time and the browser type; opening the link alone is not counted.

If someone makes a quote on the page before its sample is deleted, the page and its sample are kept until the quote expires, 30 days after the quote was made, unless someone presses "Delete now", which deletes them at once.

For 30 days after a sample is deleted on its date, its page still shows the price of the whole video and the ways to order it, so that the organization can still order it. The page then shows neither the sample nor the video's title. A quote or an order made in those 30 days does not bring the sample back; after them, the page shows only that order. Pressing "Delete now" on the page ends this at once.

If you give an email address when you make a quote, or on the quote's page, we send the quote to that address, at your request (GDPR Article 6(1)(b)). We keep the address with the quote and delete it the day after the quote expires. We use it for nothing else.

If someone answers the question on the page about why it is not for them, we keep that answer and its time with the page's record, also after the sample is deleted, to learn what stops organizations. We keep the browser type only until the sample is deleted.

The page also notes how many seconds of each video were played, whether its order button came into view, which of its buttons were used and whether its question box opened, each with its time and the browser type. We use all of these notes to learn what stops organizations, and whether a video was played also to choose the wording of our next email about the sample. We keep them like the page views.

If someone chooses "Something else" there and adds a few words, we keep those words for 90 days after the answer and then delete them. We read them, also with the help of Anthropic's AI services, to learn what stops organizations.

When we email an organization about its sample, the email can show one still picture from that sample. We delete our own file of the picture no later than the sample itself. The copy inside the email is kept like every message we send.

If you speak or appear in a recording we used, we do not know your name and cannot tell you individually, so this notice is how we inform you. Write to privacy@detranslator.com and we will delete the sample.

Who processes data for us

Besides the partners named above: Google (our website runs on Google Cloud in Belgium, our email on Google Workspace, and our research uses YouTube API Services), Cloudflare (besides file storage, it forwards mail sent to our privacy and support addresses), Modal (besides GPU processing, it runs our prospecting and mailing systems and keeps their records), Neon (our website's database, in London), Stripe (payments and invoices), Anthropic (the AI checks and AI-written answers described above), IPRoyal (network connections for fetching public videos and web pages), Apify (reading the business email address a YouTube channel publishes), TypeSafe (an AI checking service we are testing), GitHub (our private code and records) and Telegram (reports to the founder, which carry counts only).

Some of these companies process data outside the European Economic Area, mainly in the United States. Those transfers rely on the EU-US Data Privacy Framework or on the European Commission's standard contractual clauses; for the United Kingdom, on the European Commission's adequacy decision.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict its use, or to receive it in a portable form, and you can object to its use, including to our emails at any time. Write to privacy@detranslator.com; we reply within one month. You can also complain to the Data Protection Commission in Ireland (dataprotection.ie) or to the data protection authority where you live.

Sign-in providers

If you sign in with Google or Microsoft we receive only your email address and its verification status; no other profile data is stored.

Counting visits

Our own server counts how visitors move through this site, so that we can improve it (our legitimate interest). For each page and day, it counts how many visits came from which of our pages or which other website (for a personal page on a service such as a blog host, only the name of the service), which steps were taken (for example signing up, uploading a file or ordering) and how they went, in which site language, whether from a phone, a tablet, a computer or a program, from which known service a campaign link came, and whether the visitor was signed in. The counts hold no IP address, no browser details, no cookie and no account. We never use them to find out who a visitor is or to follow one visitor from page to page, and we delete them after 13 months.

Cookies

We set two first-party cookies. The session cookie keeps you signed in and, if you opened an invitation we sent, remembers it. The language cookie remembers the language you chose, or the language of an invitation you opened, for one year. Both are strictly necessary for the site to work as you asked, never used for advertising or shared with anyone, which is why you see no consent banner. During payment, our payment processor Stripe sets its own cookies for fraud prevention. There are no advertising, analytics, or cross-site tracking cookies.

YouTube API Services

Our internal prospect-research tooling uses YouTube API Services to search public channel and video information. This website does not embed YouTube content and collects no data from your YouTube account. That information is used only to decide whether to contact an organization and to prepare that contact, as described above; apart from channel and video identifiers, the names of the channels we wrote to and the video titles quoted in the messages we sent, it is deleted or refreshed within 30 days. Google's handling of data is described in the Google Privacy Policy: google.com/policies/privacy

Contact

For privacy requests: privacy@detranslator.com